Terms for a consult
Dated 1 October 2026.
What you’re getting
The consult is advice. I read your bills, come to your house, and write you a plan: what to change, in what order, and what I expect each change to save. What goes ahead is up to you. I don’t sell or install anything, and nobody pays me a commission to recommend them.
The savings in your plan are my estimates, worked out from your bills and today’s prices. What you actually save depends on how your house uses power and on prices that change. Rebates and government programs are run by others and change too, so the installer or the program confirms whether you qualify.
Your plan is yours to keep, and to share with anyone you like, installers included.
No savings, no fee
Some consults come with “No savings, no fee”. On those, if I can’t find you any savings, I’ll refund your fee in full.
That means if there’s nothing I’d recommend that lowers your bills, whether it costs money or not, you get your fee back. It’s about what I find, not what you save later, because that depends on what you go ahead with.
To claim, just tell me within 14 days of getting your plan, and I’ll refund your fee the way you paid it within seven days. This is on top of your rights under the law, at the end of this page.
Paying, moving and cancelling
When we book, I’ll send you an invoice. It’s due on the day of the visit, by bank transfer or card. The price is what you pay: Bright Help isn’t registered for GST.
If you need to move the visit, tell me at least a day ahead and we’ll find another time, and I’ll do the same. If you cancel with less than a day’s notice, or you’re not home when I arrive, I may charge $100 for the work I’ve already done on your bills.
The visit
At your house I look and ask. I’ll open the switchboard door to read it, but I don’t take covers off or touch anything electrical, and I only go on the roof where it’s safe to. If I see something unsafe, I’ll tell you and point you to a licensed trade.
Anything beyond the consult
Some of what I find you can do yourself. Anything else, such as running an install for you, I quote separately, in writing, after the visit, and nothing starts until you’ve agreed to it in writing. A quote holds for 30 days.
When I run a job, you sign each installer’s contract and pay them directly, so each installer stands behind its own work and warranties. My part is choosing the quotes with you, keeping the job moving, and checking the work matches the quote.
Your privacy
When you book, I keep your name, phone number, email and address so I can visit and write your plan. For the plan I use your bills, your meter number and meter data, and the photos I take at your house.
They’re for your plan, and for the check-in if your consult has one. I don’t sell them, and I don’t use them for anything else, or pass them to an installer or a retailer, without asking you first. To do the work I use a few online services, and they handle your information for me. If you’d like a copy of what I hold, or want it deleted, just ask.
If I ever recommend something I get a credit for, I’ll say so, what I get, and how to sign up without it.
This website
The figures on this site are from my own house in Torquay and from houses I’ve visited. They show what changed there, and they aren’t a promise about yours, which your plan works out from your own bills.
The site uses Google Analytics to count visits, which sets cookies in your browser. Google explains what it does with that data in How Google uses information from sites or apps that use our services.
Your rights
None of this takes away your rights under the Australian Consumer Law. Here they are, in the words the law uses:
“Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.”
Who you’re dealing with
Julian Choquette, trading as Bright Help. ABN 80 927 029 951. julian@brighthelp.com.au.
These terms are under Victorian law. The terms on the day you book are the ones for your consult. If they change later, the date at the top changes, and your booking stays on the terms you booked under.